Call Center Manager

We are seeking to hire a Contact Center Manager for a client based in Kathmandu.

Job Description

Your role will be to work collaboratively with the front line, leaders and directors to drive quality, process improvement, performance and new business development.

To be successful in this role you will need to demonstrate the following skills and attributes:

 

  • Previous experience working as a Contact Center Manager
  • Demonstrated experience in a high volume, inbound, multi-channel call/contact center environment.
  • Demonstrated experience in successfully working with and influencing senior staff.
  • Experience in leadership and people management within a front-line service delivery environment
  • Working knowledge of contact center telephony and technology
  • Passionate about process improvement and quality performance
  • Hands-on coaching and mentoring of front-line and team leaders
  • Maintain and promote a high-performance culture
  • Drive and grow people capabilities and sales performance
  • Identify process improvements and opportunities for efficiency gains
  • Harness current contact center telephony and technology to maximize employee and customer experiences

 

Salary : Negotiable


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