Workshop Manager – Male

  • Salary:
    50,000 NPR - 60,000 NPR
  • Job type:
    Full Time
  • Posted:
    3 weeks ago
  • Category:
    Construction / Engineering
  • Deadline:
    November 14, 2018

The Workshop Manager provide direction, support, planning, strategy and leadership. The WM will help streamline processes and problem solve to make the workshop and its related businesses more efficient and improve customer satisfaction, income and profitability. The GM is responsible for, but not limited to developing and cultivating leads for the after sales pipeline, striving to meet quarterly and annual revenue goals in tact with the after sales plan, and assist in identifying opportunities for expansion.

The WM will also be responsible and will look after BG and its services. The WM will look into areas for cost cutting and savings into discount from suppliers etc.

He would be able to:

  • Trouble shoot, diagnose the problems of the vehicles and instruct the technicians/mechanics accordingly.
  • Coordinate and monitor customer satisfaction with Customer Care Officer and discuss and solve in a timely manner.
  • Coordinate and resolve complaints or requests from the customers.
  • Ensure that all workshop staff adhere to our vision and mission of ‘Creating Customers for Life’ and behave in an appropriate way at all times with customers to make this a reality.
  • Ensure that daily workshop meetings are productive.
  • Ensure that the workshop and the spare parts departments and all staff report to you and that the departments run efficiently and productively at all time.
  • Ensure that the workshop staff have work to do/time-frame to be monitored at all times.
  • Implement and monitor any customer-oriented schemes as planned / or on own initiative. Especially the ones those are standard and mandatory e.g. Summer monsoon camp, winter camp and drivers training in a timely manner.
  • Make plans for upgrading the workshop with necessary tools and equipment’s as required.
  • Monitor and review all workshop staff performance and to evaluate on a regular basis and make recommendations to management as required.
  • Monitor repeat jobs and to ensure that it is minimized and analyzed and not repeated.
  • On completion of the job, check if the Service Advisors has closed the job card and that Final Inspection of the vehicle has been done properly.
  • Plan workshop weekly and monthly targets and discuss as to how to achieve that target.
  • Plan and execute ways to increase BG servicing and sales to all customers and to outside workshops and for fleet servicing as well to schools and other organizations that have fleet vehicles.
  • Prepare, monitor and control training plans and skill up-gradation of mechanics and technicians in co-ordination with the Floor Supervisors, Engineers and Service Advisors.
  • Product Complain Report (PCR) is to be prepared for all new problems and sent to Subaru, following the format they have given us.
  • Ensure the health, safety and well-being of all employees and customers on site and that all the procedures with regards to health and safety are complied with.
  • Provide assistance and advice to the MD on Workshop growth, improvement and expansions based on the reports provided.
  • Repair jobs, dent paint and servicing, wash etc. to be supervised that they are done in an excellent manner.
  • Report and advise the management on the actual position of the After Sales and its operation status on a monthly basis.
  • Supervise the inventory and the maintenance of workshop tools and equipment, ensuring [physical verifications take place at least every quarter], that usage log books are maintained and reviewed periodically.
  • Supervision and monitoring of the body and paintwork section ensuring quality control and efficiency at all times.
  • Supervision of the spare parts and accessories department for correct ordering and analysis of stock so as not to run out of parts keeping in mind the aging and vehicle park at all time. To improve the income and increase the sales of parts and accessories.
  • Supervision of the workshop in their systems and processes to improve the efficiency and income of the workshop and the jobs performed there. Including cost cutting measures, procurement.
  • To ensure that the mobile service facility is up and running at all times, phone calls, service etc. as required with drivers on call and mechanics, and log book to be maintained at all times.
  • To facilitate a morning meeting with all workshop, parts and customer care staff, & make the plan for the day, pending work, issues to be resolved, urgent work to be one etc.
  • To implement and help planning BG business. To take BG business forward in our workshop and in others.
  • To schedule and manage the day’s appointments in coordination with the Customer Care officer
  • Training, motivating and monitoring the after sales staff.

Minimum Qualification:

  • Graduate in any discipline.
  • Must have an experience in Workshop.

If you are looking for a new challenge where your input is highly valued, forward your resume along with a cover letter to: jobs@jnt.com.np